Shipping policy

ORDER PROCESSING

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

WE SHIP WORLDWIDE

We are pleased to be able to ship our products worldwide. For pricing and delivery estimates, please see below.  All delivery times vary with each shipping location and are calculated from the date of dispatch. Please note, all timeframes are estimates only, which are provided to us by our shipping partners. All international orders will be shipped via our chosen courier, which varies by country.

Please Note: We cannot accept any orders to a PO box and any orders lost as a result of being shipped to a PO box are not our responsibility.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination:

• United Kingdom: 2–5 business days
  
  

• Europe: 2–6 business days
  
  

• United States & Canada: 5–10 business days
  
  

• Asia & Middle East: 5–10 business days
  
  

• Australia & New Zealand: 6–12 business days
  
  

• Rest of World: 7–14 business days
  
  

All delivery timeframes are estimates provided by our shipping partners and may vary depending on location.

Padel and Ball is not liable for delays in delivery once an order has been dispatched.

CUSTOMS DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or other fees once the shipment reaches the destination country.

These charges are the responsibility of the customer and are not included in the order total or shipping cost unless stated otherwise.

Padel and Ball has no control over these charges and cannot predict what they may be.

If you have any concerns about potential charges, we recommend contacting your local customs office prior to placing your order.

If an order is refused due to unpaid customs duties or taxes and is returned to Padel and Ball, original shipping costs and return shipping fees will be deducted from any eligible refund.

SHIPPING DELAYS

While we work with trusted shipping partners, delays may occasionally occur due to:

• customs processing
  

• peak shipping periods
  

• weather disruptions
  

• courier network delay

• Padel and Ball is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout.

Padel and Ball is not responsible for orders shipped to incorrectly provided addresses. If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

LOST OR DAMAGED PARCELS

If your order is lost or arrives damaged, please contact us at [your email] within 7 days of delivery.

We will work with the shipping carrier to investigate the issue and determine the best resolution.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email with a tracking number so you can follow your parcel’s journey.

Please allow 24–48 hours for tracking information to update.

PRE-ORDERS

Please note: Pre-order items are dispatched only once stock has arrived at our warehouse.

Any shipping method selected at checkout (including Next Day or Express) applies from the date of dispatch, not the order date.

Estimated shipping times shown on this page do not begin until the pre-order has been fulfilled and shipped.

If you have any questions, please email us at serve@padelandball.com