FAQs
Have a question or need a little help? Serve it our way and our team will get back to you as soon as possible.
Please email serve@padelandball.com if you have any further enquiries.
Product Information
10-12 weeks from purchase to delivery.
The first 100 people who pre-order a padel racket from us will receive:
- 30% off your order
- A free exclusive gift
- A 10% lifetime discount code you can share with friends and family
Once the 100 rackets are gone, the Founders Club closes and we go to normal pre-order.
Be one of the first to join the Padel and Ball Founders Club - which is the first 100 people who pre-order a padel racket from us.
The first 100 racket orders will receive:
- 30% off your order
- A free exclusive gift
- A 10% lifetime discount code you can share with friends and family
Once the 100 rackets are gone, the Founders Club closes and we go to normal pre-order.
You must return the item(s) in a saleable condition including all hand tags and original packaging without any undue delay, and in any event within a maximum period of 7 calendar days of delivery with all original tags attached and may be exchanged or returned for a credit note only.
A refund will be given if there is a fault in the garment or it has been damaged during shipping. This policy is non-negotiable.
Refunds will be made to the original purchaser’s PayPal account or credit card.
Please note that it is the customers responsibility to pay all freight charges to return the item(s) and returns may only be made on full price products.
If you did not receive an order confirmation, please email us at serve@padelandball.com – we’ll be sure to check your order status and provide you with a confirmation.
Please email serve@padelandball.com as soon as possible. We cannot guarantee that the change will be possible, as it depends on the status of the order and stock availability.
Yes! We offer special pricing and information for retailers and courts looking to stock our rackets or use them for rentals. Just reach out to serve@padelandball.com and we’ll get you set up.