Privacy policy
This Privacy Policy describes how Padel and Ball collects, uses and shares your personal information when you visit or make a purchase from our website.
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device including your web browser, IP address, time zone and some of the cookies that are installed on your device.
As you browse the website, we also collect information about the individual pages or products that you view, what websites or search terms referred you to the site and information about how you interact with the website.
We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies which are data files placed on your device or computer and often include an anonymous unique identifier.
Log files which track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring and exit pages and date or time stamps.
Web beacons, tags and pixels which are electronic files used to record information about how you browse the site.
When you make a purchase or attempt to make a purchase through the website, we collect certain information from you including your name, billing address, shipping address, payment information, email address and phone number.
We refer to this information as Order Information.
When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information that we collect to fulfil any orders placed through the website including processing payments, arranging shipping and providing invoices and order confirmations.
Additionally, we use this Order Information to:
- Communicate with you
- Screen orders for potential risk or fraud
- Provide you with information or advertising relating to our products or services in line with your preferences
We use the Device Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimise our website. This includes generating analytics about how our customers browse and interact with the site and assessing the success of our marketing and advertising campaigns.
Sharing Your Personal Information
We share your Personal Information with third parties to help us operate our business and provide our services.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We may also use services such as:
- Payment providers
- Shipping and logistics partners
- Marketing and advertising platforms
- Analytics providers such as Google Analytics
We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information or to protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
You can opt out of targeted advertising by adjusting your ad settings on platforms such as Facebook, Instagram and Google.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing of your personal information
- Request that your data be transferred to another provider
If you would like to exercise any of these rights, please contact us using the contact information below.
Data Retention
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information, or where we are required to retain it for legal or regulatory reasons.
Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic.
You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us by email at:
Governing Law
This Privacy Policy is governed by the laws of Singapore. Any disputes relating to this policy will be subject to the jurisdiction of the courts of Singapore.